Helpdesk & support
Helpdesk software for SaaS that reaches engineering
Support software shouldn't dead-end at the ticket. Avoryx does omnichannel intake, business-hours-aware SLAs and a real per-client portal — and its AI can root-cause a ticket and open a fix pull request without leaving the platform.
What you get
Purpose-built — and connected to the rest.
Support meets engineering
A critical ticket can become a diagnosis, a code diff and a PR — support and source control on one platform.
The whole customer, one record
Support sees the deal, the contract and the revenue on the same record, not three vendor lookups.
- Omnichannel intake (email, portal, API) with thread detection
- Business-hours-aware SLAs with 50/75/90% multi-threshold escalation
- A per-client customer portal with OTP sign-in and audit logging
- AI triage → root cause → fix pull request
Replaces
The tools this replaces
FAQ
Common questions
For B2B SaaS, Avoryx pairs omnichannel tickets, business-hours SLAs and a per-client portal with AI that can open a fix pull request and a direct connection to engineering, CRM and billing.
More solutions
One platform, every operation
See it on your real numbers.
15 minutes, your stack, your per-seat math — one platform for the whole operation.