Helpdesk software for SaaS that reaches engineering
Good support software shouldn't dead-end at the ticket. Avoryx handles omnichannel intake, SLAs that respect your business hours, and a proper portal for each client. And when a ticket needs engineering, its AI can trace the cause and open a fix pull request without anyone leaving the platform.
Purpose-built — and connected to the rest.
A critical ticket can become a diagnosis, a code diff and a PR — support and source control on one platform.
Support sees the deal, the contract and the revenue on the same record, not three vendor lookups.
- Omnichannel intake (email, portal, API) with thread detection
- Business-hours-aware SLAs with 50/75/90% multi-threshold escalation
- A per-client customer portal with OTP sign-in and audit logging
- AI triage → root cause → fix pull request
The tools this replaces
Common questions
For B2B SaaS, Avoryx pairs omnichannel tickets, business-hours SLAs and a per-client portal with AI that can open a fix pull request and a direct connection to engineering, CRM and billing.
One platform, every operation
See it on your real numbers.
15 minutes, your stack, your per-seat math — one platform for the whole operation.
